Refund policy

Return & Refund Policy

At Ski & Cycle Niagara, we want you to be satisfied with your purchase.

Items may be returned within 14 days of purchase for a refund to the original method of payment. Items returned between 15 and 30 days are eligible for store credit only.

To qualify for a return, merchandise must:

• Be in new, unused condition
• Have all original tags attached
• Show no signs of wear or use
• Include the original receipt or proof of purchase

All returns are subject to inspection before a refund or store credit is issued.

Final Sale / Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Clearance items
• Special-order items
• Skis that have been waxed
• Skis with bindings mounted
• Snowboards that have been waxed
• Snowboards with bindings mounted
• Any item that shows signs of wear, use, damage, or alteration

Online Returns

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable unless the item was defective, damaged upon arrival, or the incorrect item was shipped.

We recommend using a tracked shipping service when returning merchandise. Ski & Cycle Niagara is not responsible for return packages lost in transit.

Returns should be sent to:

Ski & Cycle Niagara
6710 Lundy’s Lane
Niagara Falls, Ontario
L2G 1V5
Canada

Please contact us before mailing a return so we can confirm eligibility and provide any necessary instructions.

Refund Processing

Once your return is received and inspected, we will notify you whether the return has been approved. Approved refunds will be issued to the original method of payment. Processing times may vary depending on your bank or credit-card provider.

Questions About a Return

Phone: 905-358-8050
Email: niagaraskirentals@gmail.com